An Implementation Manager at MoveInSync is responsible for deploying the companys
employee commute management platform for enterprise clients, ensuring smooth
onboarding, configuration, and adoption of the solution. The role works closely with
customers, operations, product, and engineering teams to ensure successful project
delivery and long-term customer satisfaction.
Key Responsibilities
1. Customer Implementation & Onboarding
- Manage end-to-end implementation projects from planning to go-live
- Lead client onboarding, configuration, and deployment of the MoveInSync
platform
- Coordinate with internal teams (product, engineering, operations) to deliver the
solution
2. Project Management
- Develop and maintain project plans, timelines, and milestones
- Track implementation progress and ensure on-time delivery
- Identify and mitigate project risks and operational issues
3. Stakeholder Management
- Act as the primary point of contact for the client during implementation
- Conduct regular meetings with client stakeholders (HR, Admin, Transport teams)
- Ensure alignment between client requirements and product capabilities
- Implementation team coordination especially for multi-location customers.
4. Requirement Gathering & Solution Design
- Gather customer transportation and commute requirements
- Analyze operational data and recommend route optimization or process
improvements
- Document business processes and system configurations
5. Cross-functional Collaboration
- Work with technology teams for platform customization and integrations
- Coordinate with operations teams for fleet/vendor onboarding
- Ensure adherence to PMO standards and implementation processes
6. Performance Monitoring & Reporting
- Track key KPIs such as deployment timelines, platform adoption, and SLA
compliance
- Prepare project status reports and dashboards for leadership and clie