Voice AI Engineer – Healthcare RCM(USA) Remote

About Cosentus

Cosentus combines healthcare revenue cycle management expertise with AI-powered automation. Our voice agents support high-volume workflows such as eligibility verification, prior-authorization follow-ups, claim-status checks, scheduling, patient communication, and collections.

We are hiring a Voice AI Engineer to build secure, reliable, and natural voice agents for real-world healthcare operations.

Key Responsibilities
- Design, build, test, and maintain production-grade AI voice agents.
- Develop conversational workflows for payer, provider, and patient interactions.
- Integrate speech-to-text, text-to-speech, LLMs, telephony platforms, and internal APIs.
- Handle interruptions, silence, voicemail, DTMF input, call transfers, retries, and human escalation.
- Connect voice agents with EHR, practice-management, billing, and RCM systems.
- Implement LLM tool calling, workflow orchestration, knowledge retrieval, and response guardrails.
- Protect PHI through secure access controls, encryption, audit logging,



and appropriate data-retention practices.
- Build monitoring for call quality, task completion, latency, accuracy, cost, and failure rates.
- Review call transcripts and recordings to identify and correct conversation failures.
- Collaborate with RCM specialists, product managers, compliance teams, and software engineers.
- Document system architecture, workflows, testing standards, and operational procedures.

Required Qualifications
- 2+ years of experience in software engineering, AI engineering, or conversational AI.
- Hands-on experience building voice bots, AI agents, or real-time conversational systems.
- Robust programming experience with Python, TypeScript, or JavaScript.
- Experience integrating LLMs, APIs, webhooks, databases, and external services.
- Understanding of speech-to-text and text-to-speech technologies.
- Experience with telephony concepts such as SIP, call routing, transfers,

📌 Conversational AI Engineer – Voice (New Delhi)
🏢 Cosentus
📍 New Delhi