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Sr Consultant – Service Delivery Quality Assurance
JOB PURPOSE
The Sr Consultant – Service Delivery Quality Assurance will support GDS MENA in strengthening quality, enterprise risk management, independence, sanctions compliance and audit readiness across service lines. The role will embed a consistent, risk-aware and improvement-focused operating discipline across engagements, processes and delivery teams.
The incumbent will identify key process, operational, legal, financial, quality and engagement-related risks; highlight service gaps; and translate observations into corrective actions, control improvements and audit-ready evidence. The role will also support ISO 9001, ISO 27001 and ISO 42001 activities,
including evidence readiness, issue tracking and remediation follow-up. The ideal candidate will combine quality acumen, risk judgement, analytical thinking, stakeholder management and an AI-savvy mindset to identify practical automation, workflow and low-complexity AI opportunities within quality, independence, sanctions, information security and risk guardrails.
KEY ACCOUNTABILITIES:
Description & KPIs
Monitor quality, enterprise risk, independence and sanctions compliance across GDS MENA engagements and processes.
Identify process, operational, legal, financial, data security and engagement-related risks through reviews, data analysis, stakeholder inputs and exception reporting.
Support ISO 9001, ISO 27001 and ISO 42001 audit readiness through evidence coordination, documentation review, issue tracking and nonconformity closure.
Assess service performance, control effectiveness and process efficiency; re
📌 Supervising Associate (India)
🏢 EY
📍 India