Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFutureAbout this Role
We are seeking a Unified Communications & Voice Operations Engineer to provide end-to-end 2nd line operational support for Cisco Unified Communications and Voice over IP (VoIP) services within a Hosted Collaboration Solution setting for global enterprise customers. The role focuses on incident resolution, service availability, technical change implementation, root cause analysis, customer support, and operational excellence. The successful candidate will also contribute to network transformation initiatives by identifying automation opportunities, supporting deployments, testing solutions, and improving operational efficiency.What you’ll do
Provide end-to-end 2nd line technical support for Unified Communications services and associated data centre infrastructure.
Diagnose, troubleshoot, and resolve technical incidents within agreed service level agreements.
Perform root cause analysis and impleme
📌 Unified Communications (Pune)
🏢 Vodafone
📍 Pune