Business Function
Group Operations enables and empowers the bank with an productive, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.
Responsibilities
Handle static data change requests for customer accounts
Perform pre-processing checks, including verifying the completeness of customer requests
Process Service requests such as Static data amendments, REKYC, Dormant account activation, Account closure, etc.
Ensure timely completion of requests with accuracy
Demonstrate a basic understanding of RBI KYC Master Direction
Provide exceptional customer service and support to internal and external stakeholders
Collaborate with cross-functional teams to identify and resolve operational issues
Maintain accurate and up-to-date records and documentation
Continuously seek opportunities for process improvements and automation
Requirements
Bachelor's degree or equivalent in a relevant field
Minimum 3-5 years of experience in a similar role within the banking or financial services industry
Strong attention to detail and ability to work with a high degree of accuracy
Excellent problem-solving and analytical skills
Proficient in using relevant banking and financial systems
Ability to work effectively in a team and collaborate with cross-functional stakeholders
Demonstrated ability to prioritize tasks and meet deadlines
Adaptable to changes and wil