This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Engineer, VIP based in India.
This is a customer-facing technical role focused on supporting enterprise customers running mission-critical WordPress applications.
You will investigate complex technical issues, provide architectural guidance, and help customers achieve reliable, scalable deployments.
The role combines advanced troubleshooting, software engineering, platform expertise, and customer success.
You will work across support, engineering, and customer teams to resolve urgent issues while identifying long-term improvements.
You will also contribute to documentation, platform quality, and preventative solutions that reduce recurring problems.
Success in this role requires solid technical curiosity, excellent communication, and the ability to operate independently in a global environment.
Because enterprise support operates 24/7, the position includes scheduled weekday and weekend shifts,



with occasional evening and holiday availability.
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Accountabilities
Provide advanced technical support and consultation through Zendesk tickets, customer calls, and other customer-facing channels.
Troubleshoot complex and urgent technical issues, including incidents, escalations, application failures, and production problems.
Investigate issues at the code level by analyzing logs, customer codebases, application behavior, and infrastructure configurations.
Provide architectural guidance for enterprise WordPress implementations, with a focus on scalability, performance, security, and reliability.
Apply deep knowledge of WordPress core concepts, themes, plugins, block editor functionality, e-commerce, WP-CLI, hooks, filters, imports, and related technologies.
Read, analyze, troubleshoot, and work with code across PHP, JavaScript, HTML, and CSS.
Diagnose issues involving REST APIs, HTTP, DNS, domain management, reverse proxies, ve

📌 Customer Success Engineer, VIP (India)
🏢 Jobgether
📍 India