We are seeking an experienced Key Accounts Manager to oversee customer success, account management, and daily deliverable management for
assigned accounts. This role involves managing existing clients, maintaining daily communications, ensuring timely and accurate delivery of client deliverables, and driving business growth through recurring accounts.
The Account Manager will coordinate closely with the respective engineering or architectural departments responsible for producing the CAD and BIM drawings, ensuring that all deliverables meet the client’s specifications and deadlines.
Additionally, you will work with Sales, Operations, Project Management, Contracting, and management teams to ensure successful metrics for the accounts.

Job Title : Accounts Manager
Department: Customer Success & Account Management

Roles & Responsibilities:
Customer Success & Relationship Management
Develop and maintain solid, long-term relationships with key clients, serving as their primary point of contact.
Understand customer needs, goals,



and pain points to provide tailored solutions that drive value.
Proactively engage with customers to ensure product adoption, satisfaction, and retention.
Conduct regular business reviews and customer check-ins to assess performance and growth opportunities.
Account Growth & Revenue Expansion
Identify upsell and cross-sell opportunities within existing accounts to maximize revenue.
Collaborate with sales and marketing teams to drive expansion strategies.
Negotiate contract renewals and expansions to ensure long-term partnerships.
Analyze account performance and market trends to inform strategic decision-making.
Collaboration & Process Improvement
Work closely with internal teams, including sales, marketing, and product, to align customer success strategies with business objectives.
Provide customer feedback to product teams for continuous improvement.
Develop and optimize customer success processes, playbooks, and best practices.
Mentor and guid

📌 Manager - Customer Success & Acct Mgmt (India)
🏢 Gsource Technologies Private
📍 India