Operations Lead (Student Success)

The Short Version

Who we’re looking for: We’re looking for a leader who is a people-first operations leader and deeply cares about experience quality. This is a role for someone who has led customer- or student-facing operations teams and owned outcomes in NPS or customer satisfaction scores.

What the role is about: You will own the end-to-end student experience during the training programs at Kraftshala. Your mandate is simple but non-trivial: deliver consistently high student delight (NPS), ensure experience excellence across live cohorts, improve learning outcomes, reduce escalations and drop-offs, and build systems that allow us to scale student experience sustainably.

Why you should apply:
You get ownership of outcomes that truly matter: student success, experience, and scale
You’ll lead and grow high-impact associates and senior associates driving individual batches
You’ll work in a fast-growing, accountability-heavy workplace with real decision-making power
You’ll shape how thousands of learners experience Kraftshala as we scale




About us: Kraftshala is India’s largest higher-education institution in terms of marketing placements, with a 94% placement rate, and we are gunning to become the world’s largest career launchpad, across domains.

We’re backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants like RedBus, NoBroker, Nestlé, and Performics.

The Detailed Version

The Operations Lead is responsible for owning and elevating the student experience across Kraftshala’s programs. Reporting to the Head of Operations, this role combines people leadership, experience design, and operational rigour.

Your success will be measured by how predictably and excellently programs run, how delighted students feel throughout their journey, how well the students learn, how effectively student concerns are managed, how engaged students feel, and how well the student experience scales as c

📌 Operations Lead (Delhi)
🏢 Kraftshala School of Business
📍 Delhi