Manage day to day central operations activities like customer communications data, Critical communication tracking, Compliance, large scale data management and documentation
Data Analysis & MIS Reporting
Manage other NBFC operations & reconciliation activities
Monitor service and process quality of front end & back-end operations
Monitor and control the CRM out of TAT cases
Manage process compliances through stringent control measures
RCAs of the processes / Improvements thru RCAs
SPOC for all customer Communications (Text/Voice)
for all departments
Co-ordination/Negotiations/Bill payments of vendors
Key Skills Required
Technical Skills:
MS office/excel competent
Ability to Manage Large Volumes of Data
Quality oriented & certification in Advanced Excel / Power BI will be an advantage
Excellent communication skills
Team and coordination skills
Key Performance Indicators
Resolution of all escalations & Complaints within TAT
Quality monitoring of the processes and Improvements
RCAs and Improvement in the processes to control escalations
Customer Communication and commercials management
Filed and HO team support
Improvement in operations process & data analysis