Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
VOIS #BeUnrivalled #CreateTheFuture
About this Role




We are seeking a customer-focused HR skilled to act as the first point of contact for employees seeking guidance on HR policies, processes, and operational queries. This role supports employees through multiple service channels including email, web chat, and online case management tools, ensuring timely, accurate, and high-quality query resolution. The successful candidate will work closely with HR Centres of Excellence and operational teams to deliver an excellent employee experience while maintaining service level commitments and driving continuous process improvements.What you will do

Serve as the first point of contact for employee HR queries received through email, web chat, and online ticketing systems.
Resolve employee enquiries accurately and efficiently, ensuring a positive employee experience.
Follow up with relevant HR teams and stakeholders to ensure timely query resolution.
Maintai

📌 Executive (Pune)
🏢 Vodafone
📍 Pune