Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

ABOUT THE ROLE
Every sprint that ships depends on someone keeping ceremonies structured, blockers visible, and Jira data trustworthy. Without that, planning drifts, standups run long without resolving anything, and status reports stop reflecting what teams shipped. The Scrum Master owns that day-to-day discipline for one or more Platform teams, especially teams still building their agile habits, so the team can focus on delivery instead of process friction.
WHAT YOU'LL DO
Ceremony Facilitation
Facilitate sprint planning,



daily standups, sprint reviews, and retrospectives for assigned teams, keeping sessions time-boxed and outcome-focused.
Support charter reviews and team kickoffs, helping new or forming teams set working agreements and delivery expectations.
Document ceremony decisions and action items so commitments carry over cleanly between sprints.
Team Support & Impediment Removal
Support teams recent to agile in applying Scrum mechanics day to day, resolving confusion before it slows delivery.
Identify and escalate blockers quickly enough that they don't carry over into the next sprint.
Encourage open retrospectives and follow through on improvement commitments until they're implemented.
Jira & Delivery Tracking
Maintain Jira boards and backlog health for assigned teams, keeping stories current and sprints configured correctly.
Track and report team-level delivery metrics (velocity, sprint completion rate, open i

📌 Scrum Master (Kazipet)
🏢 Genesys
📍 Kazipet