Roles and Responsibilities :
- Manage backend operations, ensuring seamless execution of processes and procedures.
- Handle customer queries and concerns through effective communication, resolving issues promptly and professionally.
- Coordinate site activities, including collection management and escalation management to ensure timely completion of tasks.
- Monitor performance metrics, identifying areas for improvement and implementing changes to enhance overall efficiency.
- Have extensive experience working with 4QT Software.

Job Requirements :
- 5-7 years of experience in a similar role within the financial services industry.
- Solid understanding of backend operations, collection management, and grievance handling processes.
- Excellent communication skills with ability to handle complex customer queries effectively.
- Proven track record in managing multiple priorities simultaneously while maintaining attention to detail.

📌 CRM Manager (Delhi)
🏢 Melhor Group
📍 Delhi