Project description

The Level 2 Operations Support Analyst will be responsible for providing production support, incident resolution, service request fulfilment, problem management, and operational monitoring for the Finacle Treasury Management platform. You will act as the primary technical and functional support contact for treasury business users and ensure system availability, stability, and compliance with agreed service levels.
Responsibilities

Provide Level 2 application support for Finacle Treasury modules.

Investigate, analyze, and resolve production incidents within defined SLAs.

Monitor daily treasury operations and ensure successful execution of end-of-day and beginning-of-day activities.

Perform root cause analysis for recurring issues and recommend preventive actions.

Coordinate with Level 3 support, Finacle product teams, infrastructure teams, database administrators, and business stakeholders.

Support treasury business functions including:

Money Market

Foreign Exchange

Securities

Derivatives

Treasury Settlements

Limits and Exposure Management





Validate and troubleshoot trade lifecycle issues, settlement failures, interface failures, and reconciliation exceptions.

Support interfaces between FT and surrounding systems such as Core Banking, SWIFT, RTGS, Accounting, Market Data, and Regulatory Reporting systems.

Perform application health checks, log analysis, batch monitoring, and service monitoring.

Support deployment validation, release activities, and post-implementation verification.

Create and maintain operational procedures, knowledge base articles, and support documentation.

Participate in disaster recovery exercises and business continuity testing.

Provide on-call support during critical business periods and production outages.

Develop, maintain, and enhance operational, regulatory, MIS, and business reports as required by treasury users and management.

Analyze reporting requirements and support report generation using SQL,

📌 Level 2 Operations Support Analyst – Finacle Treasury Management (Chennai)
🏢 Luxoft
📍 Chennai