Job location : Pune Magarpatta Road

IT Support L1 & L2 | Key Responsibilities:
- Provide L1/L2 technical support to employees for hardware, software, network, and system-related issues.
- Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Install, configure, and maintain Windows OS, applications, drivers, and system updates.
- Diagnose and resolve LAN, Wi-Fi, VPN, internet, and basic network connectivity issues.
- Manage user accounts, password resets, access rights, and email configuration.
- Monitor and resolve IT support tickets within defined SLA/TAT.
- Escalate complex technical issues to the appropriate internal team or vendor.
- Maintain IT asset inventory, hardware records, and software licenses.
- Perform system backups, security updates, antivirus checks, and basic IT security activities.
- Support ERP, cloud applications, Microsoft 365/email, and other business applications.
- Coordinate with vendors for hardware repair, AMC,



networking, and other IT services.
- Maintain proper documentation of incidents, resolutions, recurring issues, and IT activities.
- Assist in current employee IT onboarding, including system allocation, email setup, and access provisioning.
- Ensure compliance with IT policies, security standards, and access control procedures.

Preferred candidate profile
- Basic knowledge of operating systems (Windows) and networking
- Familiarity with servers, cloud platforms, and security practices
- Problem-solving and troubleshooting skills
- Good communication and teamwork abilities
- Certifications like CCNA, RHCE, or Microsoft certifications (preferred)
- Ability to work under pressure and manage multiple tasks

Interested candidates please share CVs at [email protected]

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