We are strictly looking for experienced professionals from the B2B Travel Industry & DMC.

Department: Operations

Industry: Destination Management Company – B2B Travel Sector

Position Level: Senior Executive (Operational Accountability Role)

Role Objective

The Senior Operations Executive shall be directly responsible for the accurate, timely, and error free execution of travel operations, including reservations, itinerary coordination, vendor management, documentation control, ground support, and post-travel deliverables. The role requires strict adherence to operational SOPs, compliance standards, and service quality benchmarks established by the Company.

Primary Duties & Responsibilities
- Execute full lifecycle operational activities including hotel bookings, transportation, tours, guides, activities, visas, and logistics for FIT/GIT/MICE movements.
- Ensure 100% accuracy in itinerary planning, costing preparation, reservation records, confirmation details, and invoicing.
- Mandatory compliance with all Operational SOPs, internal checklists, vendor approval processes,



and documentation protocols.
- Maintain written proof and traceable records for all communication, confirmations, revisions, amendments, and support cases.
- Coordinate strictly with international offices and suppliers to ensure timely confirmations, service delivery, and emergency resolution.
- Ensure zero-error issuance of travel documents, including service vouchers, invoices, and ground service instructions.
- Track booking profitability, payment schedule adherence, and operational cost controls related to each project.
- Manage and resolve operational escalations, service failures, and client complaints within defined turnaround timelines.
- Report operational status, booking pipeline, risk alerts, and service deviations in the prescribed reporting format without omission or delay.
- Maintain confidentiality of commercial data, pricing sheets, supplier contracts, and internal operational i

📌 Senior Operations Executive (Model Town)
🏢 ONS Travels
📍 Model Town