Senior Associate (Mumbai)

Senior Associate (Mumbai)

13 Aug
|
National Payments Corporation Of India (NPCI)
|
Mumbai

13 Aug

National Payments Corporation Of India (NPCI)

Mumbai

Role & responsibilities

Job Title: Senior Associate Customer Connect Unit

Division: Offline Products Delivery & Technology

Years of Experience: 2 to 6 years

Education: BE/BTech (Preferred)

Location: Mumbai

Key Responsibilities:
- Manage a set of assigned co-operative banks and RRBs to achieve business objectives
- Analyze account performance data to identify areas of improvement and develop strategies to enhance business numbers
- Monitor quality parameters and implement initiatives to enhance bank performance
- Resolve queries and issues related to operations, production, and certification

2. Project Management:
- Provide on-boarding assistance to banks for various NPCI products and services (UPI/IMPS/NFS)




- Ensure timely resolution of issues and concerns related to assigned banks
- Collaborate with internal and external teams to drive project deliverables

3. Stakeholder Management:
- Ensure compliance with regulatory requirements, audit standards, and NPCI policies
- Manage documentation and maintain adherence to organizational policies and procedure

KPI:
- Positive communication and project management skills
- Stakeholder management skills with ability to build strong relationships
- Willingness to work towards automation of identified processes to drive efficiency
- AI Tool utilization experience

📌 Senior Associate (Mumbai)
🏢 National Payments Corporation Of India (NPCI)
📍 Mumbai

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