We are seeking a confident, outgoing, and sales-oriented Outlet Manager to represent our wellness outlet (managed by us) inside Marriott Hotel in Indore. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.
Key Responsibilities:
Guest Engagement & Sales
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Proactively approach and greet guests in the lobby with confidence and warmth
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Introduce guests to our wellness services, express therapies, and special offers
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Generate sales by converting walk-in guests through persuasive communication and relationship-building
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Upsell and cross-sell services based on guest needs, time availability, and preferences
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Maintain a strong presence in the Hotel to maximize visibility and walk-in conversions
Revenue Generation & Promotions
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Consistently work towards daily and monthly sales targets
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Support cross-promotions with other outlets of the hotel to drive additional footfall
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Assist in executing in-lounge promotions, offers, and campaigns
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Capture guest interest efficiently
Guest Experience & Brand Representation
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Deliver a warm, premium, and qualified guest experience at all times
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Act as the first point of contact and brand ambassador for the wellness outlet
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Address basic guest queries and escalate concerns to the Outlet Manager when required
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Ensure the outlet ambience, hygiene, and presentation meet high service standards
Operational Support
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Coordinate with therapists and beauticians to ensure smooth guest flow
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Support appointment scheduling and service readiness
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Follow SOPs related to service standards, hygiene, and airport compliance
Desired Profile
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Strong people skills with confidence in initiating conversations with strangers
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Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales,