At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose
The NICE Technical Architect is responsible for architecting, designing, and delivering scalable NICE CXone platform solutions while leading a team of consultants. This role involves end-to-end ownership of technical delivery, collaboration with onsite and client stakeholders, and driving innovation and growth within the NICE practice. The architect will play a key role in solution engineering, pre-sales, and ensuring high-quality project execution.

Key Responsibilities
- Architect, design, and deliver NICE CXone platform solutions
- Lead and mentor a team of NICE consultants for successful project delivery
- Take ownership of technical delivery for projects executed from India
- Collaborate with onsite teams, project managers, sales teams, and clients
- Understand project scope and define detailed technical work plans




- Estimate effort and plan delivery for offshore teams
- Review deliverables to ensure quality and adherence to standards
- Participate in coding, testing, and solution development activities
- Work closely with system analysts and project managers for project completion
- Engage in pre-sales activities including solution design, estimation, and proposal creation
- Drive innovation, capability development, and practice growth
- Support training, mentoring, and knowledge-sharing initiatives
- Contribute to team expansion and skill development strategies
- Ensure operational metrics and delivery excellence for the India team
- Participate in meetings, training sessions, and stakeholder discussions
- Work from Hyderabad office as per organizational policies

Technical Expertise
- Robust expertise in NICE CXone platform and CCaaS solutions
- Hands-on experience with CXone Studio and contact center workflows

📌 Technical Architect – NICE CXone (Hyderabad)
🏢 TTEC Digital
📍 Hyderabad