Program manager

We are seeking a highly skilled and experienced Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader who can optimize our operational processes, ensure service excellence, and drive continuous improvement within a dynamic technology environment.

Responsibilities:

Operational Leadership:
- Lead, mentor, and manage a team of IT operations professionals, fostering a culture of high performance, collaboration, and continuous learning.
- Oversee the daily operations of all IT infrastructure, applications, and services, ensuring high availability, performance, and security.
- Develop and implement operational strategies aligned with organizational goals, focusing on efficiency, scalability, and cost-effectiveness.

IT Service Management (ITSM) & ITIL:
- Champion the adoption and adherence to ITIL best practices across all operational processes,



including incident management, problem management, change management, release management, and service request fulfillment.
- Define, implement, and monitor Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure service delivery targets are met or exceeded.
- Drive continuous service improvement initiatives based on performance metrics, customer feedback, and industry best practices.

Cloud Operations:
- Manage and optimize operations within cloud environments (e.g., AWS, Azure, GCP), including infrastructure provisioning, monitoring, cost management, and security.
- Develop and implement strategies for cloud resource optimization, automation, and disaster recovery.
- Stay abreast of emerging cloud technologies and trends to ensure our cloud operations remain cutting-edge and productive.

Service Management:
- Ensure the seamless delivery of IT services to intern

📌 CIS SERVICE DELIVERY MANAGEMENT-CIS OPERATION MANAGEMENT (Pune)
🏢 Zensar Technologies
📍 Pune