Experience: 6–10 Years of experience in Insurance Claims Management, with proven team handling experience. Experience with General Insurance Companies, Insurance Brokers, or TPAs is preferred.
Company Overview:
PurplePond is a customer centric, principle-oriented company committed to providing comprehensive 360-degree financial planning solutions to our clients. We specialize in guiding individuals and organizations towards achieving their financial goals through strategic financial planning. As we continue to expand our team, we are seeking a highly motivated and skilled Executive to join our ranks.
Role Overview:
The Manager – Insurance Claims will be responsible for leading the end-to-end insurance claims function, ensuring productive claim processing, regulatory compliance, operational excellence, and superior customer experience. The role involves managing a team, collaborating with insurers and stakeholders, monitoring key performance indicators,
and driving continuous process improvements while ensuring timely and accurate claim settlements.
Key Responsibilities:
- Claims Processing: Review, assess, and process insurance claims (OD and TP) in line with company policies. Scrutinize documentation for completeness and accuracy. Coordinate with surveyors and assessors for claim verification and damage assessment.Handle claim settlement deviations and coordinate with TPAs and insurance companies to resolve deviations and ensure appropriate claim closure.
- Customer Service: Communicate with policyholders, garages, and other stakeholders to resolve queries. Handle customer queries and resolve claim-related issues effectively, ensuring a smooth and satisfactory claims experience. Provide timely updates to customers regarding claim status. Handle grievances and escalate complex issues when necessary.
- Documentation & Compliance: Ensure all claims are documented and filed as per