Company Description
MantraCare is transforming healthcare through AI-powered therapy, chronic care, and holistic wellness solutions designed for payers and employers. The organization operates an AI-first, expert-supported ecosystem that spans mental health, diabetes, musculoskeletal care, nutrition, and telehealth. As a global platform covering the full spectrum of care, MantraCare combines advanced AI triage and therapy with escalation to a network of over 51,000 licensed experts when needed. This hybrid model delivers a seamless solution for employers, insurers, and healthcare systems, helping reduce costs by 40–50% while improving health outcomes and member engagement.
Role Description
The Operations Assistant is a full-time, on-site role based in West Paschim Vihar, supporting daily operational activities across MantraCare’s healthcare and wellness services. This role involves coordinating schedules, managing documentation,
and ensuring smooth workflow between internal teams and external partners. The Operations Assistant will handle customer inquiries, assist in resolving service issues, and maintain accurate records in operational systems. The role also includes tracking performance metrics, preparing basic reports, and supporting process improvements to enhance efficiency and service quality. Collaboration with cross-functional teams is essential to ensure consistent, high-quality operational support in a fast-paced environment.
Qualifications
- Robust operations and operations management skills to support day-to-day processes and workflow coordination.
- MBA in hospital mandatory
- Prior internship experience in healthcare operations
- Relevant diploma or bachelor’s degree in hospital operations, or a related field preferred.