Associate Director - Program Management (Insurance)

Location: Jaipur

Experience: 15-20 Years

About the Role

Happiest Minds is looking for a highly experienced Associate Director - Program Management with a strong background in the Insurance domain and proven expertise in managing large-scale .NET application development, modernization, and digital transformation programs. The ideal candidate will lead strategic customer engagements, oversee multiple programs, ensure delivery excellence, drive business outcomes, and manage cross-functional teams across global delivery environments.

This role requires a strong blend of program leadership, customer relationship management, financial governance, delivery management, and technology understanding to successfully execute complex enterprise initiatives.

Key Responsibilities
- Lead end-to-end delivery of multiple projects and programs for global customers.
- Define program governance frameworks, execution strategies, delivery roadmaps, and success metrics.
- Drive project planning, effort estimation, budgeting, forecasting,



and financial governance.
- Ensure timely, high-quality, and cost-effective delivery aligned with customer expectations and business objectives.
- Monitor program performance through KPIs, dashboards, periodic reviews, and governance meetings.
- Identify, assess, and mitigate program risks, dependencies, and issues across multiple workstreams.
- Build and manage robust customer relationships, serving as the primary escalation and engagement point.
- Collaborate with Engineering, QA, Product Management, Infrastructure, Business, and Operations teams to ensure seamless delivery.
- Drive workforce planning, resource allocation, utilization management, and talent development.
- Establish and maintain delivery excellence through process compliance, quality frameworks, and continuous improvement initiatives.
- Support pre-sales activities including solution reviews, effort estimation, proposal development

📌 Associate Director (Jaipur)
🏢 Happiest Minds Technologies
📍 Jaipur