CCE – Customer Care Executive Job Description
- Handle customer calls, queries, and complaints professionally.
- Provide accurate information about products, services, offers, and processes.
- Follow up with customers regarding enquiries, appointments, and service requirements.
- Maintain customer records and update CRM regularly.
- Coordinate with Sales, Service, CRM, and other departments.
- Collect customer feedback and ensure timely resolution of issues.
- Make follow-up calls to existing and potential customers.
- Maintain daily call and customer interaction reports.
- Ensure a positive customer experience and customer satisfaction.
- Achieve assigned calling and follow-up targets.
Qualification: Graduate
Experience: 1–3 years preferred
Skills: Positive communication, customer handling, convincing skills, and basic computer knowledge.
Work Location: In person
📌 Krishna KIA CCE – Customer Care Executive (Korba)
🏢 KRISHNA KIA
📍 Korba
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