Job Description Summary
The Analyst People Services is responsible for executing employee lifecycle transactions and resolving Tier 2 HR inquiries across Asian countries. This role ensures accurate and timely processing of HR data, supports compliance with company policies and local labor regulations, and serves as a key point of contact for employees, managers, and People Partners. The People Services Analyst also supports process documentation, knowledge sharing, and continuous improvement initiatives within the People Services team.

Key Responsibilities
HR Operations Service Delivery

Execute employee lifecycle transactions in HR systems (e.g., hires, terminations, job changes, leaves of absence, others).

Ensure data accuracy and compliance with internal policies and SOPs.

Support mass data uploads, organizational changes, and HR data audits.
Inquiry Management

Respond to Tier 2 HR inquiries from employees and managers via case management tools.

Resolve issues related to employee records, policy interpretation, and process exceptions.





Escalate complex or unresolved cases to the Senior Analyst People Services or appropriate CoE.
Collaboration Stakeholder Support

Partner with People Partners, Payroll, and other internal teams to ensure seamless service delivery.

Support onboarding and training of new People Services team members.

Maintain robust working relationships with internal stakeholders and external vendors.

Compliance Documentation

Maintain accurate documentation of transactions and case resolutions.

Support internal and external audits by providing timely and accurate data.

Adhere to standard operating procedures and company policies.
Process Improvement

Identify recurring issues and recommend process improvements to Senior Analyst and Senior Manager.

Contribute to the development and maintenance of SOPs and knowledge articles.

Participate in system testing and implementation of process enhancements.
Qualifications

Education: Bachelor s de

📌 Analyst, People Services (Bengaluru)
🏢 Xylem Water Solutions
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