City Operations Manager / Senior Manager – City Operations
Department: Operations
Reporting To: General Manager (GM)
Location: Hyderabad
Employment Type: Full time
Job Summary
We are looking for an experienced City Operations Manager to manage end-to-end operations across the assigned city/territory.
The person will be responsible for ensuring availability of healthcare service providers such as Doctors, Nurses and Physiotherapists across assigned PIN codes, managing client relationships, onboarding service providers, resolving operational issues and driving service quality, revenue and profitability.
This is a hands-on field operations and leadership role with responsibility for city-level P&L.;
Key Responsibilities
1. City Operations & Network Management
- Manage day-to-day operations across the assigned city.
- Ensure adequate availability of Doctors, Nurses, Physiotherapists and other service providers.
- Identify areas/PIN codes where service providers are insufficient.
- Develop and execute plans to improve PIN-code coverage.
- Ensure fulfilment of all generated service requirements.
2. Service Provider Onboarding
- Identify and onboard new healthcare service providers.
- Build and maintain a strong provider network.
- Maintain relationships with existing providers.
- Handle provider schedules, payments and operational issues.
3. Client Management
- Act as the primary SPOC for clients.
- Conduct regular client visits and interactions.
- Collect feedback regarding service quality.
- Handle client escalations and resolve issues quickly.
- Maintain strong client relationships and improve retention.
4. Field Operations
- Conduct regular field visits and customer connects.
- Monitor service quality at the ground level.
- Conduct operational audits.
- Resolve provider-client disputes.
- Ensure smooth service delivery.
5. Business Development & Revenue
- Support city-level sales and revenue generation.
- Identify opport
📌 City Operations Manager/City Head (Hyderabad)
🏢 MontezIT
📍 Hyderabad
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