Job Description: -
- Act as the first level of support (L1) for user queries and incidents.
- Handle tickets and respond back to customer queries and provide accurate information or troubleshooting steps over tickets.
- Log all incidents, service requests, and interactions in the ticket management system.
- Provide initial diagnosis for common IT issues related to:

Login/credential issues

Email or application access

Network or connectivity problems

Software-related concerns

Application clarifications
- Ensure timely escalation of complex issues to relevant technical teams or stakeholders.
- Coordinate with internal teams and government department representatives for issue resolution.
- Track open tickets and ensure closure within defined SLAs and performance metrics.
- Maintain updated documentation, FAQs, and knowledge base articles.




- Follow government client's information security, compliance, and confidentiality guidelines.
- Provide necessary updates and reports to supervisors on daily/weekly basis.
- The support will be 10:00 AM to 06:00 PM (Monday to Saturday)

Skill Requirement:
- Graduate in any discipline; IT-related qualification is an added advantage.
- Strong verbal communication skills in English, Tamil, is mandate.
- Experience using ticketing tools (e.g., ServiceNow, Zendesk, ManageEngine, Remedy) is preferred.
- Ability to multitask, prioritize, and work under minimal supervision.

Pay: ₹15,000.00 - ₹22,000.00 per month

Perks:
- Health insurance
- Provident Fund

Work Location: In person

📌 Field Desktop Support Engineer (Madurai)
🏢 Cantik Technologies Private
📍 Madurai