Job Summary:

We are seeking a proactive and highly skilled L2 IT Infrastructure Engineer with robust hands-on experience in Firewalls, NAS, Windows Servers (AD/DC), Cisco Switches/Routers, and overall IT infrastructure management. The ideal candidate should possess excellent communication skills and be prepared to support critical systems during emergencies, including after hours if needed.

Key Responsibilities:

Firewall Management:
- Configure, monitor, and troubleshoot enterprise firewalls (Sophos, Fortinet, SonicWall, Palo Alto, etc.)
- Maintain security policies, NAT rules, VPNs (Site-to-Site and Remote Access)

NAS Administration:
- Set up, manage, and maintain Network Attached Storage systems (QNAP, Synology, etc.)
- Configure user access, permissions, and ensure data integrity and backups

Windows Server Administration:
- Install, configure, and maintain Windows Server OS (2016/2019/2022)
- Manage Active Directory (AD), DNS, DHCP, Group Policies, Domain Controllers (DC)
- Troubleshoot user authentication, login issues, and AD replication

Cisco Network Devices:




- Configure and troubleshoot Cisco switches and routers
- Implement VLANs, routing protocols (OSPF, EIGRP), trucking, and port security
- Maintain network diagrams and documentation

VoIP & Telephony Systems:
- Support VoIP and telephony platforms like Avaya IP Office / Cisco Unified Communications / 3CX / Grand stream etc.
- Configure SIP trunks, extension mappings, IVRs, ring groups, voicemail, and call flow
- Troubleshoot VoIP-related issues: call drops, registration failures, QoS issues

Monitoring & Troubleshooting:
- Use tools like PRTG, Nagios, or SolarWinds for infrastructure monitoring
- Respond promptly to network/system alerts and perform root cause analysis

Emergency Support:
- Be available 24x7 for critical support, emergencies, and planned maintenance windows
- Participate in on-call rotation for after-hours support

Documentation:
- Maintain comprehensive and up-to-date documentation

📌 IT Infrastructure Engineer (Vadodara)
🏢 Blue Chip Computer Systems
📍 Vadodara