Motherhood Hospital (Previously known as Matria Hospital) is HIRING IP BILING INCHARGE / CUSTOMER EXPERINCE. EXECUTIVE
EXP:1 Years of experience in IP /OP Biling ,Hospital is mandatory
Qualification: Graduation
Salary :Best In Industry
Ensure all SOP’s are adhered to and we provide “Care like no other”.
- Ensure efficient and friendly customer interaction.
- Proactively interacts & builds rapport with customers to ensure transparency with charges and a comfortable smooth discharge process.
- Ensure Billing team adheres to SoP’s and TAT’s.
- Adheres to Maker – Checker process for billing entries.
- Assist Billing executives when required; addresses and resolves customer complaints personally when team member requires assistance.
- Fast track discharges by coordinating with all concerned for room availability.
- Billing errors to be less than 95%; in case of error 100% reporting and correction of error; 100% accuracy in collection and handover of amount and reporting.
- TAT for IP bill preparation - 30 – 45 Minutes,
coordination of all bills & pre-auth process with TPA without exception.
- Ensure Pre-auth approval for upcoming cases ( before patient admission)
- Responsible for IP revenue: Contributes to achievement of revenue target & to cost saving for the department.
- Follows up for Insurance settlement: handles billing recovery & periodically updates long stay intermediate provisional bill to TPA.
- Maintains individual TPA status regarding Bills Submitted, Payment Status & Outstandings.
- Daily reporting : Daily Collection Report, Daily Billing report, Discount Report & prepares Covering report for insurance claim, scan and submission.
- Query handling from TPA after submission; responsible for full settlement.
- Participates actively in finance audit annually.
Ä Consultant Relationship:
- Has a valuable relationship with consultants and works well with them.
Ä Responsible for Outstanding Service Experience Delivery:
- Ensures self and team is well-groomed as