Junior Collection Manager is responsible for managing accounts receivable, ensuring timely collection of outstanding invoices from business clients, performing account reconciliations, and resolving disputes. The role requires solid analytical skills, stakeholder communication, and attention to detail to maintain healthy cash flow and minimize aged receivables

Key Responsibilities

1. Collections
- Manage an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances and reducing delinquency
- Handle outbound and inbound calls to customers for payment reminders
- Conduct proactive outreach to customers via phone and email to resolve past-due invoices and secure payment commitments
- Maintain detailed and accurate collection notes and account histories within the system to support transparency and continuity
- Serve as a subject matter expert in collections processes
- Collaborate with field representatives and internal stakeholders to resolve complex customer issues and support strategic initiatives




- Contribute to the development and continuous improvement of collections policies, procedures, and tools to enhance efficiency and scalability
- Build strong relationships with customers to improve payment cycles

2. Account Reconciliation (Recon)
- Perform periodic reconciliation of customer accounts
- Identify discrepancies between internal records and customer statements
- Investigate unapplied cash, short payments, or overpayments
- Work with internal teams (billing, sales, finance) to resolve mismatches
- Maintain accurate and updated account statements

3. Dispute Management
- Identify, log, and track customer disputes related to invoices
- Coordinate with internal stakeholders (billing, operations, sales) for resolution
- Ensure timely closure of disputes to avoid payment delays
- Maintain dispute logs and provide root cause analysis
- Work on preventing recurring issues through process improvements

4. Reporting & Analysis
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📌 Accounts Receivables Associate (Pune)
🏢 Cummins
📍 Pune