About the Job

Company:
Assistara

Location:
Sector 136, Noida

Experience Required:
3+ Years

Assistara is looking for a detail-oriented and experienced
Quality Analyst – US International Travel Process
with a minimum of
3 years of relevant experience in quality analysis within an international travel process
.

The ideal candidate should have hands-on experience in
monitoring, auditing, and evaluating customer calls related to US international travel
, along with a strong understanding of quality standards, process compliance, and performance metrics.

Key Responsibilities
- Monitor and conduct
quality audits of customer calls related to the US international travel process
.
- Evaluate calls for process adherence, accuracy, communication, customer handling, and compliance with quality standards.
- Identify gaps in call handling and provide constructive feedback to improve individual and team performance.
- Prepare quality scorecards, audit reports, and performance analysis.




- Conduct calibration sessions with Operations and Training teams to ensure consistency in quality evaluations.
- Ensure adherence to client requirements, internal processes, and established quality benchmarks.
- Identify recurring quality and process gaps and recommend corrective actions.
- Collaborate with Operations and Training teams to drive continuous improvement in the travel process.

Requirements
- Minimum
3 years of experience as a Quality Analyst in an international travel process
.
- Relevant experience in
US travel process and customer call auditing is mandatory
.
- Solid knowledge of quality monitoring, call audits, scoring, and performance evaluation.
- Good understanding of
US international travel processes and customer interactions
.
- Excellent communication, analytical, and problem-solving skills.
- Proficiency in preparing quality reports and working with quality metrics.
- Ability to work effectively in a fast-paced, target-driven environment.

📌 Quality Analyst in travel (Noida)
🏢 Assistara
📍 Noida