- Lead and manage the complete day-to-day logistics and transportation operations.
- Ensure smooth, efficient, and timely movement of vehicles, goods, and consignments.
- Plan and monitor operations to achieve business, service, and profitability targets.
- Establish and implement operational SOPs, processes, and control systems.
- Monitor fleet utilization, vehicle availability, deployment, and productivity.
- Ensure proper vehicle scheduling and route planning.
- Monitor vehicle breakdowns, maintenance, fitness, permits, insurance, and documentation.
- Reduce vehicle idle time, turnaround time, and operational delays.
- Coordinate with the fleet and maintenance teams for timely resolution of vehicle issues.
- Oversee trip planning, vehicle allocation, dispatch, loading, unloading, and delivery.
- Ensure proper trip documentation and timely closure of trips.
- Monitor trip status through tracking/GPS systems.
- Ensure timely submission and verification of trip sheets, PODs, fuel records, toll records, and other documents.
- Identify and resolve delays, route deviations,



and operational issues.
- Manage drivers, supervisors, fleet executives, trackers, and other operational staff.
- Ensure proper manpower deployment according to operational requirements.
- Monitor driver attendance, performance, discipline, productivity, and compliance.
- Ensure drivers follow company policies, safety procedures, and customer requirements.
- Conduct regular meetings and performance reviews with the operations team.
- Maintain solid relationships with key customers and understand their operational requirements.
- Ensure timely execution of customer transportation commitments.
- Handle operational complaints, escalations, and service-related issues.
- Coordinate with customers regarding vehicle placement, delivery schedules, PODs, and service requirements.
- Monitor operational costs including fuel, tolls, maintenance, driver expenses, loading/unloading, and other trip-related expens

📌 Operations Head (Lucknow)
🏢 Shankh Trading
📍 Lucknow