Company: Docterz Health Tech
Position: Customer Support Executive
Location: Mumbai
Department: Customer Support
Employment Type: Full-Time
About Docterz Health Tech
Docterz Health Tech is a healthcare technology company providing digital solutions to doctors and healthcare professionals to simplify and improve their day-to-day practice management.
Job Summary
We are looking for a Customer Support Executive who will be responsible for assisting doctors and customers, resolving queries, providing product support, and ensuring a smooth customer experience.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, email, and other communication channels.
- Understand customer concerns and provide quick and effective solutions.
- Assist doctors and customers with product/app-related queries.
- Guide customers on product features and usage.
- Follow up with customers to ensure issues are resolved.
- Escalate technical or complex issues to the relevant team.
- Maintain proper records of customer interactions and issues.
- Coordinate with internal teams to resolve customer concerns.
- Ensure high customer satisfaction and a positive customer experience.
- Follow defined support processes, response timelines, and daily productivity targets.
- Collect customer feedback and share recurring issues with the management/product team.
Requirements
- 1–3 years of experience in customer support, customer service, or a similar role.
- Excellent communication skills in English and Hindi.
- Valuable verbal and written communication.
- Strong problem-solving and customer-handling skills.
- Comfortable handling calls and multiple customer queries.
- Basic knowledge of computers, CRM tools, and MS Office/Google Workspace.
- Ability to work in a fast-paced environment.
- Positive attitude and willingness to learn.
Preferred Skills
- Experience in SaaS, healthcare, technology, or B2B customer support.
- Experience using CRM/helpd