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Job Overview

Purpose of the Role *– Why does this role exist, what value does it add?*
- To assume responsibility for business delivery for their respective processes.
- To continuously evaluate service quality, service levels and processes to determine newer and more effective delivery mechanism.
- To create an setting that drives learning and knowledge.
- To take decisions / provide decide support on key issues relating to people, process, audit policy inputs and risk & control.
- To have regular engagement with stakeholders to share updates, discuss issues and provide solutions.
- To create a governance methodology for the generation & implementation of process improvements.
- To create respect, trust and transparency within the team.





Key Responsibilities – *Provide an outline of the key responsibilities required as part of this role.*

Strategic Progress

Developing and delivering strategic goals
- Strategic Planning: *Define and implement the Transfer Agency Operations strategic plans, across multiple dimensions – customer offering, Value creation, Nearshoring, Collaborate and partner with executive colleagues across the businesses and the Group to deliver long term value creation. Ensure strategies take account of economic, market and regulatory changes*
- Business Model: *Ensure the management teams across Transfer Agency operations functions and regions are set up with unambiguous accountability for front to back ownership of the business.*
- Governance: *Create and maintain an effective and efficient governance structure across TA Service delivery, based on the principles of “Less is More”*
- Culture: *Define, drive and shape the culture of the business to embed strate

📌 Senior Transfer Agency Operations Manager- VP (Haryana)
🏢 Citi
📍 Haryana