Job Purpose
The Head – Operations will be responsible for overseeing and driving the successful execution of smart metering installations within the assigned geographical area. Reporting directly to the Smart Metering Project Head, the role entails end-to-end operational planning, resource deployment, and field execution to ensure targeted installations are achieved on time and within quality standards. The incumbent will coordinate with cross-functional teams, monitor daily progress, resolve field-level issues, and facilitate strict adherence to project timelines, safety protocols, and regulatory compliance.

ORGANISATION CHART
Project Head --> Operations Head

Responsibilities
KEY ACCOUNTABILITIES
Key Performance Indicators (KPIs)
Project Implementation & Execution
- Responsible for timely execution of smart metering installation projects in alignment with defined project timelines and milestones.
- Drive end-to-end implementation activities across allocated zones while maintaining alignment with quality and delivery benchmarks.
- Oversee customer enumeration, meter surveys,



and consumer indexing to drive data accuracy and operational success.
- Oversee the effective usage of mobile applications for meter data recording and field operations.
- Provide feedback for app improvements while supporting field teams in achieving training completion and compliance in digital data collection.
- Guide and support zonal in-charges, driving their accountability in project execution, issue resolution, and stakeholder engagement.
- Handle escalations related to field supervisors and workforce concerns, maintaining discipline and productivity.
- % Adherence to Project Timelines and Milestones
- Zone-Wise Implementation Quality Index

Project Monitoring & Review
- Conduct regular reviews of project progress, performance metrics, and compliance across divisions/zones.
- Identify lagging zones or circles, analyze root causes, and implement corrective measures to facilitate timely d

📌 Operation Head (Bawana)
🏢 GMR Group
📍 Bawana