The IAM Support Analyst is responsible for the operational stability, security, and resilience of Identity and Access Management (IAM) services. The role provides expert Level 2 / Level 3 operational support for IAM platforms, ensuring reliable authentication, authorization, and access control in line with security, risk, resilience, and control standards.

Working closely with global IT teams, application owners, infrastructure, cybersecurity, and vendors, this role supports business continuity, access governance, and identity lifecycle processes across the IAM landscape. This position is operations focused, with accountability for incident resolution, service request fulfillment, and ongoing service reliability.
Key Responsibilities
IAM Service Support & Operations
- Provide Level 2 / Level 3 operational support for IAM services including Okta, Okta Access Gateway, Microsoft Entra ID Conditional Access, MFA, and Single Sign-On (SSO) .
- Troubleshoot and resolve authentication, access, provisioning, and policy-related incidents and service requests within agreed service levels.




- Perform root cause analysis for recurring incidents and contribute to problem management activities to prevent recurrence.
Platform Operations & Maintenance
- Support IAM platform operational activities including server upgrades, platform patching, maintenance windows, and version upgrades in collaboration with infrastructure and vendor teams.
- Participate in Disaster Recovery (DR) planning, testing, and execution to ensure IAM service resilience and recoverability.
- Support availability, performance, and capacity monitoring of IAM services and integrations.
- Proactively identify operational risks and support remediation activities to improve platform stability.
Application & Integration Support
- Support onboarding, maintenance, and troubleshooting of applications integrated with IAM platforms using SAML, OAuth, OpenID Connect, and SCIM .
- Partner with application teams to assess IAM

📌 IAM Support Analyst (Hyderabad)
🏢 Recruise
📍 Hyderabad