Roles and Core Responsibilities
- Manage regional collection efficiency and bucket-wise delinquency (DPD - Days Past Due).
- Supervise and train a team of area managers, collection officers, and tele-callers.
- Handle legal processes including SARFAESI Act, arbitration, and civil suits for chronic defaults.
- Monitor performance of external collection agencies and legal counsels.
- Implement skip-tracing and repossessing strategies for defaulted mortgage properti