To handle the allocated State/Districts for WLA Sales Site Acquisition as per Company s AOP plan and to create the Hitachi ATM Brand awareness in the assigned market and promote Company s products.
KEY RESPONSIBILITIES
1. Master Franchisee Management OR Vendor On boarding:
- Identify potential Master Franchisees and establish partnerships.
- Responsible for sourcing of recent Master Franchisees.
- Ensure that acquired sites meet the companys legal requirements and coordinate their handover to the project team for ATM deployment.
- Provide training and support to Master Franchisees on ATM operations, security protocols and Customer Service standards.
- Monitor Master Franchisee performance, handle concerns and provide resolution between Master Franchisee and Internal stake holders.
- Assist and communicate frequently with all existing Master Franchisees, ensuring queries / requests are responded appropriately and timely.
- Ensure to maintain healthy relationship with all existing Master Franchisees.
- Customer centric approach to deal,
maintain healthy relations with Customers.
2. Compliance and Regulatory Requirements:
- Stay up to date with relevant regulations and ensure compliance with legal and regulatory guidelines.
- Conduct periodic audits to assess compliance with industry standards and internal policies.
- Ensuring documentations and compliance of company rules and regulations at all the times.
3. ATM Performance and Maintenance:
- Monitor ATM performance metrics, including uptime, transaction success rates.
- Coordinate with service providers and vendors for ATM maintenance repairs.
- Analyze performance data to identify areas for improvement and implement strategies to optimize ATM performance.
- Develop strategies to enhance transactions and profitability for low-revenue sites.
- Monitor and maintain high site uptime by conducting regular checks and audits.
- Collaborate with Helpdesk, Business team and Service providers to promptly reso