Walkin interview for Team lead - Fraud Operations

Date: 15th & 16th Aug 26 (Saturday & Sunday)

Timing: 11:00 AM - 4:00 PM

Walk-In Address: HCLTech, 8th floor, ITPL, Aviator Building, Whitefield Road, SEZ, Whitefield, Bengaluru, Karnataka

Contact Person: Ashish/Ashish

Please carry:
- Updated Resume (Hard copy)
- 1 ID Proof *(Do not bring any laptops, pen drives, or electronic devices)*

Job Description Team Lead – Fraud Ops

Designation – Team Lead

Work Location – Bengaluru

Work From Office (5days)

Shifts – Night Shifts (PST Time zone)

Skills Required
- 5+ years of overall experience, including a minimum of 2 years in Fraud Operations
- Minimum 1yr of Team Lead experience on Paper (Mandatory)
- Proven experience leading teams in a fast-paced, SLA-driven operational environment.
- Exceptional verbal and written communication skills (CEFR C1 or above).
- Strong understanding of cybersecurity concepts, account security, identity protection and fraud prevention practices.
- In-depth knowledge of fraud typologies, including Account Takeover (ATO), impersonation,



synthetic identities, payment fraud, abuse patterns, and emerging fraud trends.
- Experience managing fraud investigations, escalations, remediation activities, and complex case resolutions.
- Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and reporting tools.
- Strong analytical, problem-solving and risk-based decision-making skills.
- Ability to coach, mentor, and develop team members while driving performance, quality, and operational excellence.
- Strong stakeholder management skills with the ability to collaborate across multiple teams
- Demonstrated ability to manage competing priorities, drive process improvements, and deliver results in a high-volume setting.

Responsibilities
- Lead and supervise a team of Fraud Ops analysts, Escalation support and Case Management analyst, providing guidance, support, and operational oversight.
- Monitor team performance against key

📌 Walk-in || Team Lead (Bengaluru)
🏢 HCLTech
📍 Bengaluru