Company: Leading US-Based Technology & Digital Solutions Company

Reports to: CEO

Location: Remote (Overlap with AU business hours)

Experience: 5+ Years

About the Role:

A Leading US-Based Technology & Digital Solutions Company is seeking an experienced Customer Success Manager to own the client journey from contract signing through onboarding, adoption, retention, and long-term growth. This role is ideal for someone who is passionate about building strong client relationships, delivering measurable business outcomes, and leveraging AI to manage and scale a high-performing customer portfolio. You will work closely with clients to ensure they realise maximum value from technology implementations while identifying opportunities for expansion and long-term partnerships.

What You'll Do:

Own the client onboarding experience and ensure customers achieve measurable value as quickly as possible.

 Develop solid, long-term relationships with key client stakeholders and serve as their trusted advisor.

 Monitor customer health proactively using data, product usage,



and engagement metrics to identify risks before they lead to churn.

 Lead Quarterly Business Reviews (QBRs), executive meetings, and strategic account reviews focused on business outcomes, ROI, operational efficiency, and cost savings.

 Drive customer retention by ensuring successful adoption of implemented solutions and delivering an exceptional customer experience.

 Identify genuine cross-sell and upsell opportunities across software solutions, automation services, business intelligence, managed services, and AI oAerings.

 Manage contract renewals and expansion opportunities while maintaining high customer satisfaction.

 Leverage AI tools for customer health monitoring, meeting summaries, communication drafting, reporting, and workflow automation to eAectively manage a larger portfolio of accounts.

 Collaborate with delivery, consulting, and technical teams to ensure successful project outcome

📌 Customer Success Manager (India)
🏢 Servsynk Global Solutions
📍 India