About Tripjack

TripJack: A Excellent Place to Work® and the trusted tech platform for over 60K+ travel agents across India

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role: Travel Consultant

Location: Mumbai & Delhi

Experience: 2-6 years

Education: Graduate

Job Summary:





We are looking for a Travel Consultant – Ticketing, Refunds & Reissues to manage domestic and international ticketing operations, including bookings, cancellations, refunds, reissues, and schedule changes. The ideal candidate should have hands-on experience with GDS systems, strong knowledge of airline fare rules and refund processes, and the ability to deliver accurate and timely support while ensuring compliance with airline and company policies.

Job Responsibilities:
- Handle international flight amendments, including date change, reissuance, rerouting, cancellation, refund, and name correction, as per airline policies.
- Interpret and apply fare rules accurately for revalidation and reissue cases.
- Coordinate with airlines for waiver approvals, schedule changes, and involuntary cases.
- Manage ADM prevention by ensuring correct pricing and compliance with airline policies.
- Provide promp

📌 Travel Consultant (Mumbai)
🏢 Trip Jack
📍 Mumbai