We are a fast-growing e-commerce brand specializing in personal protective equipment (PPE), with a strong presence on Amazon marketplaces across the UK, Germany, France, Italy, and Spain. Our mission is to provide high-quality protective gear while ensuring exceptional customer satisfaction and seamless Amazon operations.
As we continue to expand, we are looking for a highly organized and proactive Amazon Operations Specialist to join our team. If you have a passion for e-commerce logistics, fulfillment, and customer service, we want to hear from you
Role Overview:
As our Amazon Operations Specialist, you will be responsible for ensuring exceptional customer service, efficient inventory oversight, and seamless support processes across our Amazon marketplaces.
This role is ideal for someone who thrives in problem-solving, enhancing customer experience, and streamlining operational support.
Key Responsibilities:
Amazon Operations & Inventory Management
- Manage FBA inventory across UK & EU marketplaces,
ensuring optimal stock levels.
- Prevent stockouts & overstocking by forecasting demand and planning replenishments.
- Coordinate with suppliers & 3PLs to ensure timely shipments and deliveries.
- Optimize Amazon FBA fees & storage costs to improve profitability.
- Handle inbound shipments, warehouse coordination, and order fulfillment processes.
- Manage Amazon Seller Support cases related to logistics, inventory discrepancies, and fulfillment issues.
Customer Service & Review Management
- Respond to customer inquiries via Amazon messages, ensuring rapid and professional support.
- Handle returns, refunds, and complaint resolutions while maintaining brand reputation.
- Monitor & manage product reviews, engaging with customers to improve brand perception.
- Implement strategies to increase positive feedback and reduce negative reviews.
Performance Tracking & Reporting (10%)
- Track and report inventory movement
📌 Amazon Operations Specialist (Kochi)
🏢 Lethal Black
📍 Kochi
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