We are looking for a proactive and customer-focused
Customer Service Representative
to support backend service operations and customer care activities at Lindström. The role is responsible for ensuring seamless coordination between customers, service teams, and internal stakeholders to deliver consistent service quality and operational excellence.
The ideal candidate should possess robust coordination skills, customer handling abilities, and attention to operational processes including invoicing, stock handling, receivables follow-up, and issue resolution.
Key Responsibilities:
Service & Delivery Coordination
- Support day-to-day backend operations related to service delivery and customer care.
- Coordinate with internal teams to ensure timely and accurate service execution.
- Monitor service requests, delivery schedules, and customer commitments.
- Ensure smooth operational support for field and customer-facing teams.
Customer Care & Experience
- Handle customer queries, concerns, and escalations professionally and within defined timelines.
- Maintain strong customer relationships by ensuring responsive communication and resolution support.
- Track customer feedback and contribute towards improving customer satisfaction levels.
- Provide regular updates to customers regarding service status and resolutions.
Invoicing & Receivables
- Support invoicing activities and ensure billing accuracy.
- Coordinate with customers and internal stakeholders for receivables follow-up and payment tracking.
- Maintain proper documentation related to billing and collections.
Stock & Operational Support
- Maintain and update stock-related records and operational data.
- Coordinate inventory movement and support stock reconciliation activities when required.
- Ensure operational data accuracy
📌 Customer Service Representative (Bengaluru)
🏢 Lindström
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.