Job Title - Agent - Customer Support(English Speaking)

Working model - 6days,(1day rotational week off)

Team - you will join the Customer Support team within the CS department.

Level - Entry - Mid Level

Key Responsibilities:
- Handle inbound and outbound customer interactions.
- Respond to customer queries through voice, chat, email, or social media.
- Understand customer concerns and provide appropriate resolutions.
- Resolve complaints and service-related issues within defined TAT.
- Provide accurate information regarding products, services, orders, payments, or processes.
- Maintain proper records of customer interactions in CRM systems.
- Escalate complex issues to the appropriate team when required.
- Follow defined customer service processes, scripts, and quality standards.
- Achieve assigned KPIs such as AHT, CSAT, FCR, quality score, and productivity.
- Follow up with customers to ensure satisfactory resolution.
- Maintain a qualified and customer-friendly communication style.
- Adhere to company policies, data privacy, and compliance requirements.

📌 Agent - Customer Support (Bengaluru)
🏢 lastminute.com
📍 Bengaluru