Company Description
Zell Education is an creative learning organization focused on transforming traditional education through interactive virtual classrooms, simulations, and experiential learning. The company specializes in international finance and accounting programs such as ACCA, CFA, FRM, CPA, CMA, and the Diploma in IFRS by ACCA. Zell Education’s courses are designed to build strong industry-specific knowledge along with practical strategic planning skills that prepare learners for global careers. Team members work in a dynamic environment that values creativity, learner engagement, and high-quality academic support.
Role Description
• Training and on-boarding of students post sales
• Delivering prompt,
efficient and friendly responses to students across various channels
• Initiate regular calls with the students to track their progress
• Proactively manage the success of the assigned students and identify/develop upselling opportunities
• Build a solid and lasting relationship with the customers
• Perform any other tasks required to ensure customer satisfaction
• Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basisfeedback received from the students