Location: Jaipur (Rajasthan) and Pune
Experience: 6 Months – 1 Year
Industry: Customer Service / Operations
1. Customer Care Executive
We are looking for Customer Care Executives with strong communication skills and proficiency in regional languages.
Language Requirements
- 1 Resource: Tamil / Malayalam
- 1 Resource: Kannada / Telugu
- 1 Resource: Bengali / Odia / Assamese
- 1 Resource: Gujarati / Marathi
Key Responsibilities
- Handle customer queries through calls, emails, and other communication channels.
- Resolve customer issues professionally and within defined timelines.
- Maintain accurate customer records and provide appropriate information.
- Ensure a positive customer experience.
- Coordinate with internal teams for issue resolution.
Experience: 6 Months+
CTC: ₹28,000 – ₹30,000 per month
2. Quality Analyst – Customer Service (QA-CS) – 1 Opening
Responsibilities
- Audit customer service calls and emails.
- Monitor interactions for quality and process compliance.
- Identify gaps and provide feedback to customer care teams.
- Prepare quality reports and support process improvement.
Required Experience: Customer Service + Call & Email Auditing
Experience: 6 Months – 1 Year relevant QA experience
Salary: ₹24,000 – ₹27,000 per month
3. Quality Analyst – BOT (QA-BOT) – 2 Openings
Requirements
- Experience in call and email auditing.
- Good communication skills.
- Proficiency in any of the following languages:
- Tamil / Telugu / Hindi / English / Marathi
Responsibilities
- Audit calls and emails as per defined quality parameters.
- Identify quality gaps and provide actionable feedback.
- Maintain quality reports and support process improvements.
Experience: 6 Months – 1 Year relevant QA experience
Salary: ₹24,000 – ₹27,000 per month
4. Quality Analyst – BNB (QA-BNB) – 1 Opening
Requirements
- Experience in call and email auditing.
- Good knowledge of banking processes and products.
- Solid analytical an
📌 Customer Care Associate (Jaipur)
🏢 Resource IT and Non IT
📍 Jaipur
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