Company Description

WellnessLoka
is a tech-enabled platform that helps global wellness seekers
discover, assess, and book
verified Ayurveda and yoga retreats. We’ve helped customers from
25+ countries
experience authentic and transformative wellness journeys. Our network includes
160+ audited resorts and hospitals
across
India (
Kerala, Rishikesh
), Sri Lanka, and Bali
, ensuring quality, credibility, and consistency.

Role Description

We are looking for a proactive and customer-focused Wellness Sales Associate to guide customers through their wellness journey and help them discover the right Ayurveda and wellness retreats.

This role involves interacting with leads, understanding customer requirements, coordinating with wellness properties, and supporting customers throughout the booking journey.

The ideal candidate should have solid communication skills, empathy, attention to detail, and the ability to build trust with customers exploring wellness and healing experiences.

Key Responsibilities
- Interact with leads and customers through calls, WhatsApp, email,



and other communication channels
- Understand customer requirements, wellness goals, preferences, and budget expectations
- Build strong relationships with customers through timely communication and support
- Recommend suitable wellness retreats and programs based on customer needs
- Follow up with leads consistently and maintain healthy conversion pipelines
- Prepare and share quotations, retreat options, and booking details with customers
- Coordinate doctor consultations and support customers through the decision-making process
- Maintain and update CRM systems, lead trackers, and sales records accurately
- Support post-booking coordination and customer assistance wherever required
- Coordinate with wellness properties for availability, pricing, consultations, and booking support
- Collaborate closely with marketing, content, and operations teams to improve customer experience
- Represent WellnessLoka

📌 Wellness Travel Sales Associate (Kochi)
🏢 WellnessLoka
📍 Kochi