Job Title: General Manager Service

Location: Chennai

Reports to: Chief Operating Officer

Desired Profile
- Requisite Experience: Minimum 15 years of experience in Vehicle Service function, with a minimum 3 years of experience in a similar role as a team leader or department head role, with any leading automobile dealership.
- Educational Qualifications:
- Essential: BE/B Tech/AMIE/Diploma in Mechanical/Automobile Engineering.
- Age below 50 years is preferred.
- Ability to build high-performing teams.
- Excellent business networking and interpersonal skills.
- Familiarity with modern business practice and digital orientation.
- Customer centricity and quality orientation.
- Excellent analytical skills to evaluate financial and non-financial performance.
- Familiarity with Commercial Segment Vehicles is a mandatory requirement.

Key Result Areas:
- Workshop Profitability
- Customer Satisfaction
- Employee Satisfaction
- Employee Productivity
- Vehicle turnaround time

Key Responsibilities




- Prepare an action plan to meet the financial target of the region based on market conditions, monitor the achievements, take corrective action if the target is not achieved.
- Observe Workshop activities like vehicle flow, outflow and residual vehicles in the shop floor and initiate actions for any debottlenecking that may be required.
- Drive cutting-edge customer satisfaction /retention programs to deliver greater Customer Delight Index
- Lead the implementation of any new initiatives required to improve dealerships' operations and customer experience.
- Provide overall guidance to the regional service team for the effective implementation of service strategy and performance.
- Be the custodian of the overall P&L; management of the region.
- Liaison with TML Service Officials.
- Drive periodic service process audits to assess service quality in the units and initiate improvement actions as required.
- Authorise of disposal of scrap and used oil as per internal circular from HO,

📌 General Manager Service Operations (Chennai)
🏢 PERSOL
📍 Chennai