Roles and Responsibilities :
- Manage a portfolio of clients to ensure successful product adoption, retention, and growth through cross-selling and upselling opportunities.
- Develop and execute customized onboarding plans for current customers to drive rapid time-to-value and high levels of satisfaction.
- Identify churn risks and develop strategies to mitigate them, focusing on proactive communication with customers to resolve issues before they impact renewals or cancellations.
- Collaborate with internal teams (e.g., sales, marketing) to create targeted campaigns that drive customer engagement, loyalty, and advocacy.

Job Requirements :
- 1-5 years of experience in client success management or related field (e.g., account management).
- Proven track record in managing multiple projects simultaneously while maintaining strong attention to detail.
- Strong understanding of SaaS products/services and ability to communicate complex technical concepts effectively.
- Excellent problem-solving skills with a focus on delivering exceptional customer experiences.

📌 Customer success manager For Job Hai (Noida)
🏢 Info Edge
📍 Noida