Department: Hospital Operations
Designation: Senior Executive – Hospital Operations
Experience: 2–4 Years
Location: Surat
Reporting To: Manager / Head – Hospital Operations
Position Summary
The Senior Executive – Hospital Operations will be responsible for ensuring smooth day-to-day functioning of hospital operations, coordinating with clinical and non-clinical departments, addressing patient-related concerns, and supporting the hospital management team in maintaining operational efficiency and service quality.
Key Responsibilities
- Monitor day-to-day hospital operations and ensure smooth functioning of assigned areas.
- Coordinate with Nursing, Doctors, Front Office, Billing, Pharmacy, Diagnostics, Housekeeping, Security, and other departments.
- Conduct regular rounds and identify operational gaps or service-related issues.
- Address and resolve patient/attendant queries and grievances in coordination with concerned departments.
- Monitor patient flow, admissions, discharges, transfers, and other operational activities.
- Coordinate with clinical teams during emergencies and critical situations.
- Ensure adherence to hospital SOPs, policies, quality standards, and safety protocols.
- Monitor housekeeping, security, facility, and other support services.
- Escalate operational issues and critical incidents to the Manager/Unit Head.
- Maintain proper shift handover and ensure continuity of significant information.
- Prepare daily/shift operational reports and maintain relevant records.
- Support implementation of patient experience and service improvement initiatives.
- Coordinate with various departments for timely resolution of operational issues.
- Assist in audits, inspections, quality initiatives, and compliance-related activities.
- Perform any other responsibilities assigned by the reporting manager.
Candidate Profile
- Graduate/Postgraduate in Hospital Management, Healthcare Administration, Business Administration, or a related field.
- 2–4 years of releva
📌 Senior Executive (Surat)
🏢 Shalby
📍 Surat