Role Summary:

Function & Position: Server Operation Engineer Junior level

Career Stage: Assistant Engineer / Engineer

Interfaces: Server Operations and Monitoring support, Incident Management, Preventive

Maintenance.

24X7 Shift Working: Yes (24*7 Rotational shift)

Responsibilities:
- Monitor VM hosted enterprise applications and respond to production incidents.
- Perform incident analysis, troubleshooting, service restoration, and SLA-based resolution.
- Execute approved production changes, application deployments, and rollback activities.
- Perform log monitoring and analysis for issue investigation and health checks.
- Execute scheduled application and server patch installations and validate post-patch functionality.
- Monitor application availability, batch jobs, and health of the system.
- Manage ITSM activities, including Incident, Problem, Change, Service Request, and Knowledge Management.
- Coordinate with L3 Development, Infrastructure, Database, and Network teams for issue resolution.
- Create and maintain operational documentation, SOPs, and support knowledge base.




- Participate in 247 shift operations and handover activities.

Required Skills
- Experience in L2 Enterprise Application Production Support
- Linux/Unix and basic shell commands/bash scripting
- Basic SQL for data verification
- Log analysis and troubleshooting.
- WinSCP, Tera Term/SSH
- Git (basic repository access)
- Application monitoring tools
- ITSM tools (e.g., ServiceNow, JIRA, Remedy)
- ITIL Incident, Problem, Change, and Service Request Management

Valuable to Have
- Experience supporting Java applications in production
- Experience of python scripting.
- Basic understanding of Nodejs http server
- Experience with Jenkins (deployment execution/monitoring)
- Experience with any monitoring tools such as Grafana, Prometheus, Zabbix, Nagios, or Splunk
- Basic understanding of Oracle, PostgreSQL, or MySQL databases.

Prerequisites:
- Industry experience: Telecom / Networking Server Maint

📌 Server operation engineer (Chennai)
🏢 TechStar Group
📍 Chennai